Return & Refund

Return & Refund Policy

All sales are final unless the product is found to be defective upon delivery. Customers are responsible for inspecting their order upon receipt. We reserve the right to decline returns or exchanges for items that are damaged or not in original condition due to customer misuse.

Please report any product flaws within 24 hours of receiving your order. You have the right to reject the goods upon delivery at no cost or schedule for an exchange, except for clearance and pre-order items. You will receive a response from our Customer Service within 48 hours.

Please note that all measurements are approximate and may vary by 1-2 centimeters.

Product may vary slightly from images due to the use of natural wood colour and grain pattern, marble colour and stone pattern, different fabric batch, leather grains and etc. Real products may vary due to photoshoot screen settings and lighting conditions.

Cancellation Policy

You may cancel your order without incurring any additional fees and receive a full refund. You’re only allowed to cancel the order within 24 hours of your purchase. Please contact our office immediately at 03-7843 0200 (Monday to Friday, from 9am-5.30pm) and provide your order number if you wish to cancel the order. You are not allowed to cancel after 24 hours.

Payment Methods and Processing

We currently only accept Visa and Mastercard. Order processing will not begin until we have received all the information required.

Orders placed on weekends or public holidays will only be processed on the following business day. We operate on a Monday to Friday business schedule, excluding public holidays.

Credit card payments are processed upon clicking the “Place Order” button. All payments must be made in Malaysian Ringgit as indicated on your order confirmation. If your payment is not received within 5 days from the date that you receive your Order Confirmation, Kinsen Home reserves the right to cancel the transaction.

For credit card payments, a tax invoice will be emailed to you along with your Order Confirmation. Your tax invoice serves as your proof of purchase.

Please Note:

  • Debit card purchases may be subject to daily spending limits, which might potentially cause order delays.
  • We may request additional identification for security verification purposes.