With more of us working from home these days, our living room has become more than a spot to recline. It’s a place for work, food, chill and chat. The good news is making your sitting room functional and relaxing doesn’t require too much effort. A lick of paint here, a shift of a sofa there and getting rid of the clutter can make a world of difference.
What is the estimated production and delivery time frame for my order?
The production and delivery time for your order varies based on the specific item, customization choices, and your location. However, we always aim to deliver within 4 weeks from the date of your order.
How much is shipping?
Shipping prices within Klang Valley, Malaysia are included for all purchases above RM500.00 in one single order. For shipping to other areas within Peninsular Malaysia, East Malaysia or Singapore, please refer to our Shipping Method tab or contact us at hello@kinsenhome.com.my
Can I pick up my order direct from KINSEN HOME?
We are sorry to inform you that currently, we offer delivery services only.
How can I track my order?
To track your order, you will received an email stating your order details and intended delivery date. Follow-up calls will also be made from our delivery department. You may also contact us at 603-78430200 for further questions.
Is someone required to be present at the delivery address?
Yes, please ensure that someone is available to sign for the delivery upon arrival. Our logistic system requires a signature to confirm receipt of your order.
My items haven’t arrived yet. What can I do?
Please allow up to 8 weeks from the day you received the order confirmation. For any further inquiries, please feel free to reach out to our customer service team at hello@kinsenhome.com.my.
How can I modify my shipping address after placing an order?
Simply email hello@kinsenhome.com.my with the address change, together with your order confirmation number and details.
